Warranty & Service Information
Aunu Audio strives for customer service and satisfaction. We will try to service your concerns to the best of our ability by providing support through our support site and contacting Aunu Audio Support.
In the case that we are unable to resolve your problems and your product is covered under our warranty terms as described below, you may follow instructions for your product support and have Aunu Audio Support guide you on getting your product serviced or replaced under warranty. You will always need a receipt or proof of purchase to claim warranty.
One Year Limited Warranty
A limited one year (1) warranty applies to all Aunu Audio products purchased from an authorized distributor or reseller. The limited one year (1) warranty protects the product to be free from manufacturing defects and workmanship, subject to the terms set forth below for a period of 1 year from the date of purchase from the authorized reseller or distributor.
Limited Extended Warranty
For products that qualify with registration, limited extended warranty of an additional three (3) months applies to qualified Aunu Audio products purchased from an authorized distributor or reseller. The limited extended adds three (3) months warranty to the limited one year warranty as listed above to protect the product to be free from manufacturing defects and workmanship, subject to the terms set forth below for a period of a total of fifteen (15) months year from the date of purchase from the authorized reseller or distributor.
During your Warranty protection period, Aunu Audio (Aunu) will repair or replace (at Aunu's sole discretion) the product or any defective parts ("Warranty Service"). If a repair of replacement is not practical or cannot be made in a timely matter, Aunu may choose to refund you the purchase price paid for the affected product. Repair or replacements under the terms of this Warranty agreement does not give the right to any new extension of a new beginning of period of warranty.
Claims under this Warranty to obtain service, please contact our support team by creating a ticket at our support site, http://aunuaudio.com/help. You will need to provide proof of purchase, and be able to return the product in its original packaging or sufficient packaging capable of protecting the product during shipping. Additional information may be required in order to obtain Warranty Service. This includes, a) the product, b) proof of original purchase, c) reason for replacement. If you are returning the unit during the first 30 days of purchase, please contact the reseller or retail store you purchased the product from for assistance. If you purchased directly from Aunu Audio, you may contact us as firstname.lastname@example.org. As part of Aunu Audio's efforts to reduce environmental waste, please understand that the product may consist of refurbished equipment that contains use components, some of which may have been refurbished. The replacement components all live up to Aunu Audio's high quality standards and comply with our product performance and reliability standards. All components replacements come from Aunu Audio.
Warranty is only valid for the original purchaser and will automatically terminate prior to warranty expiration if product is resold or transfer to another party, with exception of gifted as new products. If gifted as new products, please retain a copy of the receipt from the gifter or have the gifter register the product under the recipient's name. The warranty provided by Aunu in this disclaimer applies to products purchase for use, and not for resale. This does not apply to open box units, which are sold "as is" and are sold without warranty. Warranty covers manufacturing defect or damages caused by manufacturing defect. Components from normal wear and tear are exempt from warranty coverage, such as ear cushions, ear tips, batteries, and surface wear and tear.
Warranty does not cover defects or damages from a) improper storage, misuse or abuse, accidental damage, negligence, or physical damages to the surface of the product from misuse. b) extreme heat, sand, dirt, or extreme water past intended protection. c) use of product and accessories for commercial purposes subject to abnormal use and conditions. d) other acts which are not at fault of Aunu Audio. Warranty does not cover damage due to improper operation, maintenance, or installation, or attempted repairs or disassembly not by an authorized repair facility. Any non authorized repairs by unauthorized repair facilities will void the product's warranty. The warranty also does not cover damages caused from the result of use of non compatible Aunu Audio products including accessories, peripheral equipment. Warranty also does not apply for products left uncharged for more than six (6) months, as product may not function fully or regain its full potential for performance.
Repairs performed by buyer is done at buyer's own discretion and Aunu Audio shall not be held liable for any accidents or incidents caused by repairs performed by a non authorized repair center. This warranty is exclusive and in lieu of all other express and implied warranties whatsoever, including but not limited to the warranty of merchantability and fitness for a practical purpose.
This Warranty gives you specific legal rights. You may have other rights which vary from location to location. Some jurisdictions do not allow exclusion or limitation of accidental or incidental damages or implied warranties, so the above exclusions may not apply to you. This Warranty does not affect your legal statuary rights under applicable national or local laws.
The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Aunu Audio is under license. Other trademarks and trade names are those of their respective owners.
For North America Users, the following terms apply
FCC:This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: a) This device may not cause harmful interference, and b) This device must accept any interference received, including interference that may cause undesired operation. Users are not permitted to make changes or modify the device in any way. Changes or modifications not expressly approved by Aunu Audio Inc. will void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver.Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.The device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter. This headset, like other radio devices, emits radio frequency electromagnetic energy. The level of energy emitted by this device, however, is less that the electromagnetic energy emitted by other wireless devices such as mobile phones. The headset operates within the guidelines found in radio frequency safety standards and recommendations. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Warning: This product contains chemicals known to the State of California to cause cancer, birth defects, and other reproductive harm.